Bespoke Wedding orders will be payable via invoice, and before work commences a deposit of at least 50% will need to be paid. This allows me to buy materials. If you have any questions about payment please get in touch.
United Kingdom & Ireland
We ship using Royal Mail. In the UK this is always a first class. Shipping is based on weight & dimensions of the product.
All orders are despatched once per week on Monday afternoon, any orders made after 3pm on Monday are moved into the next post run (the following week).
Please keep this in mind when ordering.
At the moment we do not ship overseas.
If you are not completely happy with your online purchase you can return it to us, within 30 days of receipt. Provided you comply with the terms below we will refund the price of the goods and the basic delivery charge.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 30 days (longer periods may in some circumstances apply under the Consumer Rights Act 2015), and we will refund the price paid, the basic delivery charge, and the cost of packaging and postage for returning the product (please see below) to your original method of payment.
Other than in the case of faulty products, we will only accept the return of unopened/unused products.
Due to hygiene reasons, we are unable to accept returns, or provide a refund, for earrings unless the product is faulty.
Please note that all The Posh Paper co. parcels do not include a printed dispatch note. Customers will still receive their order dispatch email as normal; which will include full listing of items shipped within their order. Please keep your dispatch email safe.
1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original packaging, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.
2. Include your order number and name. We need you to include your details in your return package to enable us to process your return.
3. Please send your parcel to:
The Posh Paper co., 5 Century Way, East Rainton, DH5 9RY
4. Post it! We recommend you return items through a traceable service for your safety. The parcel is your responsibility until it reaches us, so we recommend you obtain a proof of postage, as without this we will be unable to assist you further. Please note that you will be responsible for the costs of returning the items to us unless items are faulty.
When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.
If you experience any difficulties with the online returns process please click here to get in touch. Your UK statutory rights are not affected by our returns policy.